Refund policy

At Entangle, we believe in providing only the best. If you receive a damaged item or something that doesn’t match your order, we’re here to help. Please refer to the guidelines below:

Returns

  • If you're not satisfied with the product, please intimate us with in 04 days and we will accept the return.

 

  • If you’re not satisfied with the product or its fit, you may return it. A nominal return fee of Rs.200 per product will be charged to cover handling and logistics.

  • Products must be unused, unworn, unwashed, and in their original condition with all tags intact.

Damaged or Incorrect Product

  • If you receive a damaged or incorrect product, please return it along with your order number.

  • After verification, we will promptly send a replacement.

Exchange Policy

We do not offer refunds, but we do provide exchanges for size-related issues, subject to the following conditions:

  • Exchange requests must be made within 48 hours (2 working days) of delivery.

  • Transportation fees for exchanges will apply.

  • To initiate an exchange, please email us at wecare@entangle.in with your order details and exchange request.

  • Customers are responsible for shipping the product back to us, as we do not offer reverse pickups. Kindly obtain an acknowledgment from your courier service.

  • Return shipping charges are non-refundable, and we recommend using a trackable courier service.

  • Products must be sent in original packaging, and be unused, unworn, unwashed, and undamaged.

  • Include your name, address, email, and desired size with the parcel for faster processing.

Important Notes:

  • Only one exchange is allowed per order.

  • Size exchanges apply to the same product of equal value only; shipping costs are borne by the customer.

  • If the requested size is unavailable, we will issue a credit note valid for 30 days, redeemable on entangle.in.

Order Cancellation

  • Prepaid Orders: Cannot be canceled.

  • COD Orders: Can be canceled within 24 hours of placing the order by emailing us at wecare@entangle.in.

Partial Order Exchange

  • Eligible products from your order can be exchanged within 48 hours of delivery.

  • Some products may not qualify for return or exchange (e.g., items on sale or promotional offers).

Fit Issues

  • For size-related concerns, request an exchange within 48 hours of delivery.

  • If your preferred size is unavailable, we’ll provide a credit note.

Non-Acceptance of Exchanges/Returns

  • We do not accept exchanges or returns for dissatisfaction with fabric or color. Kindly refer to product descriptions and images carefully before purchasing.

  • Color variations (10–12%) due to lighting or screen resolution are not eligible for return/exchange.

  • Washed, worn, or damaged items are not eligible for return/exchange.

  • Products purchased during sale periods are final and non-returnable/non-exchangeable.

For any queries or assistance, feel free to contact us at wecare@entangle.in.
We truly appreciate your support and look forward to serving you again!